Monday, July 16, 2007

Puppy Cottage 1st in Malaysia to be an Active Member of Pet Care Services Association (Formerly known as American Boarding Kennels Association)

Puppy Cottage would like to informed that our boarding kennels/ cottage suites is the 1st in Malaysia to be an active member of Pet Care Services Association ("PCSA"), formerly known as American Boarding Kennels Association in good standing.

Being an active member of PCSA, we abide by the following code of ethics:

Puppy Cottage as an active member of PCSA, recognize that, in order to fulfill our obligations to the animals in our care, to our customers, to the pet care services industry and to our community, both our business and our personal life must be governed by honorable standards...Therefore, Puppy Cottage solemnly pledge:
  1. To provide conscientious care for the animals entrusted to me, being constantly attentive to their security, safety, and wellbeing, and to place their welfare above all other business considerations.
  2. To take every opportunity to learn more about my profession and to improve my services.
  3. To deal honestly and fairly with the public, and to avoid misrepresentation of my services.
  4. To respect the confidence of every customer served.
  5. To place service to my customers and to the pet care services industry above personal gain.
  6. To avoid unfair competitive practices, any slander or defamation of my competitors, and actions or business practices which would result in dishonor upon or distrust of my competitors or of the pet care services industry in general.
  7. To support my association, its policies and programs, and to participate as fully as possible in its activities.
  8. To be respectful of, and to cooperate with the other professions and trades which operate within the pet industry, in every way consistent with my other responsibilities.
  9. To obey all applicable Federal, State and local laws governing animal care and business practices.
  10. To operate my business in such a manner as to reflect honor upon the pet care services industry within my local community.
  11. To encourage responsible pet ownership, and to promote, especially through the charitable programs of PCSA, an increased awareness and acceptance of humane and noble animal programs.

In addition, by abiding to PCSA Code of Ethics, we implicitly abide to the Pet Owners' Bill of Rights:

Puppy Cottage as an active member of PCSA, this facility freely acknowledges and willingly accepts the serious responsibility involved in the care of your beloved pets. As a part of that responsibility, we maintain membership in PCSA and are committed to operating our business in accordance with the PCSA Code of Ethics. Implicit in this code are the following pledges:

Our Pledge to Your Pets:

  • We will care for all pets with kindness and will place their welfare above all other business considerations.
  • We will provide security and safety for all pets in our care by means of proper facility design, good screening and handling procedures, and by keeping all pet areas free of potential hazards.
  • We will maintain a sanitary environment for all pets in our care.
  • We will provide vigilant supervision of all pets by competent, conscientious personnel and will respond appropriately to any sign of inappropriate behavior, distress or emergency.
  • We will provide individual water containers and clean water to boarded pets and provide and maintain clean containers of water for all daycare dogs throughout the day.
  • We will ensure an adequate and proper diet is provided to each pet per facility policy.
  • We will seek veterinary assistance whenever appropriate. The choice of veterinarian will be governed by individual facility policy, as explained during admission and/or enrollment.
  • We will require proper immunizations for all pets, as specified in our admission/enrollment procedures.
  • We will administer owner-provided or veterinary-prescribed medication in accordance with instructions.
  • We will take appropriate measures to control parasites within the facility environment.
  • We will maintain facility temperatures within healthful limits, and will take appropriate precautions to protect boarded pets with special temperature requirements.
  • We will provide protection from the elements and from excessive exposure to the sun, heat and cold for all pets.
  • We will provide adequate ventilation to minimize possible exposure to harmful bacteria or viruses.
  • We will provide comfortable levels of light in all pet areas.
  • We will provide individual sleeping areas for boarded pets, and private areas for daycare dogs when separation from the playgroup is necessary, all of which are large enough to accommodate normal postural movements.
  • We will provide adequate exercise and play areas, which are safe, clean and large enough for each pet to exercise and/or play properly and safety.

Our Pledge to You:

  • We will deal honestly, fairly and respectfully with the public, and will put the welfare of pets in our care and service to our customers above personal gain.
  • We will honor our commitments to our customers, whether they are made in our advertising, or in person, and will avoid inaccurate or misleading claims about the care which we provide.
  • We will respect the confidential nature of our business/client relationship and will not release client information to unauthorized individuals.
  • We will strive to maintain and advance the professional competence of our staff by taking advantage of the educational opportunities available to us.
  • We will endeavor to resolve any disputes which might arise in a fair, amicable and professional manner.

If at any time you should feel that we have not lived up to these commitments, we sincerely urge you to bring the matter to our attention, or to the attention of the PCSA Ethics Committee at: 1702 East Pikes Peak Avenue, Colorado Springs, CO 80909. Toll-free: (877) 570-7788 Email:

~ As an active member of Pet Care Servies Association

Below is an abstract About PCSA taken from its website, (

PCSA is the non-profit trade association for over 3100 pet care service businesses in the United States and around the world. Only PCSA members commit to the PCSA Code of Ethics and the Pet Owners' Bill of Rights which assure pet owners that their beloved pets will receive professional, loving care.

Puppy Cottage is also proud to announced that its facilities have met all the Pet Owners' Bill of Rights codes set by PCSA.

Thus, with us abiding to PCSA code of ethic and Pet Owners' Bill of Rights, Puppy Cottage hope we will have your confidence in us caring for your pet dog while boarding or enjoying day care with us.

Please click here to know more about our boarding/ day care facilities.

Kindly contact us if you require more informations from us about our boarding/ cottage suites facilities.

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