Testimonial from Lady - Zack & Dorah

"Lady has arrived safely at Melbourne, kudos to Putty Cottage’s staff and Dr Karu!

I would like to thank Ryan and his team at Puppy Cottage for taking care of Lady before her departure to Melbourne. Lady made some new friends there albeit being choosy with who she socializes with. We left Lady there trusting that she will be well taken care of by Puppy Cottage as Lady had boarded there on short term basis before.  What made it more special was that we could see Lady via Skype while we were away J A big thank you from both of us and “woof + lick” from Lady!"

Disclaimer: Testimonial and Picture posted are properties of Lady's owner. You may not alter, transform, or build upon this work before obtaining their permission.

Testimonial from Rosie and Raya's Mom - Barb Morris

I highly recommend Puppy Cottage as an excellent place for your dogs to stay – for a few hours or a few weeks! My two Jack Russell Terriers have stayed at Puppy Cottage every school holidays for the past 3 years. I was not prepared to leave them in a ‘traditional’ boarding kennel where they would spend their days in a small kennel with little interaction with humans and none with other dogs. I was so incredibly grateful to discover Puppy Cottage, where they could spend their days playing with lots of other dogs and be provided with excellent care. It is very obvious that the owners and staff at Puppy Cottage love dogs and love their job. My dogs have spent 4 weeks at a time at Puppy Cottage and they are always excited to go there and are happy and healthy when we return to collect them. If your dog is a loved member of the family, you will really appreciate the love, care and animal companionship of Puppy Cottage.

Barb Morris
Teacher
Australian International School Malaysia

Testimonial from Tommy & Chewy Parent - Vijay & Vivien

Dear Ryan, Rachel and the Ace Team @ Puppy Cottage,

In the course of our having two wonderful additions into our family in the form of Tommy & Chewy, we as owners had the odd encounter such as last minute vacation plans, emergency family requirements, a sudden day-sitting request, and the ubiquitous grooming need. Our lives definitely have a much smoother feel to things with you guys being always ever helpful and open to our crazy schedules to accommodate our calls.

When you love your dogs as much as we do, it does get sticky in finding a place that houses them safely, happily and hygienically to ensure your darling mutts get the least interruption to their routine as much as possible when you need to have external help on things. We can never marvel enough at how happy and settled our dogs are when we welcome them home nor can we appreciate enough the top rated job done in keeping them groomed. What's more we've seen an amazing change in their socialising skills in the environment that Puppy Cottage has created.

How can we thank you guys enough? I really doubt there will ever be a bottom line! You guys are real angels and we highly recommend your passion, effectiveness and professionalism in handling all matters relating to the welfare of our dogs, to other dog owners who are looking for an alternative that goes beyond your dog being just a number in the cage. The only cushy pad your warm furry darling will be snoozing in will be the safe enclosure that they call sleep pad. Given our no-cage policy, we have seen the positive side of allowing your dogs to mix healthily with other furry friends and if you want peace of mind, you really don't have to look further than here. Your darlings are kept free to roam within a place that enjoys secured frontage - with ever human visitor allowed inside and supervised in person only if Ryan / team beeps them in. Now, that's peace of mind indeed.

We wish Puppy Cottage all the best and hope that you will come over to visit us in our new home in Australia! We are sure that Tommy and Chewy will be ever ecstatic in seeing you guys again!

ps: Tommy and Chewy would like to add a point or two:

"Hi guys! We had such a bark of a time enjoying the couch and learning about doggy tricks and pawing the odd treat. Love the birthday toys we got during our long stay with you. If it wasn't for you guys, we would have missed our masters SO much during their long one-year travel. All our wet kisses, furry hugs and woofing gruffy good wishes to you and know that we'll always look forward to seeing you again... love to show you how we smell out those 'roos!"

Disclaimer: Letter and Picture posted are properties of Tommy & Chewy's owner. You may not alter, transform, or build upon this work before obtaining their permission.

Testimonial from Modjo's Mom - Sherin

Hi Ryan & Rachel,

Thank you for taking such good care of Modjo when he was under Puppy Cottage's care. You guys have been fabulous and I've never felt more comfortable leaving Modjo to you both. Being able to watch Modjo on CCTV while we are away from him makes it all better :) I think it was a fantastic idea that I could log on to the internet to see what Modjo is doing when I'm away from him. You guys have taken such good care of him that whenever we picked him up, he's always looking healthy and happy.

Modjo is well settled in Melbourne now and he's a happy boy - despite the cold weather !

Thanks Ryan & Rachel - and I will not hesitate to use your services again in the near future or to even recommend your services to anyone who needs it.

ps : Your recommendation on Dr. Karu has been awesome as well ! He's very helpful and efficient. Kudos to everyone at Puppy's Cottage !

Thank you very much from the bottom of my heart,

Modjo's Mummy

Disclaimer: Letter and Picture posted are properties of Modjo's owner. You may not alter, transform, or build upon this work before obtaining their permission.

Testimonial from Harley, Pickle and Ruby - Jojo Struys

"When my pugs were boarding at Puppy Cottage, I thought it was great that they weren't locked up in a cage. They got to hang out with the other small dogs so they had this active social life when I was away haha. I think they had a lot of fun there, well that's what they tell me anyway *wink* The dogs were well looked after and the staff all seem really friendly. Thanks for looking after Harley, Pickle and Ruby for me!" Jojo Struys



Disclaimer: Letter and Picture posted are properties of Harley, Pickle and Ruby's owner. You may not alter, transform, or build upon this work before obtaining their permission.

Testimonial from Lucky Parent - Fabian and Willa Solibun

Dear Puppy Cottage,

Thank you so much for taking care of Lucky during her 4 months stay there.

Lucky is our mischievous but loving Border Collie, which we love to bits. Early this year, we made a decision to do a major renovation on our house. During the renovation period, we had a hard time keeping her in our rented apartment. She is really a spoilt brat and when it came to board her we searched high and low for a suitable place. We actually tried a couple of places before, but often found her either lonely or ended up with skin problems.

Hence, we turned to the Internet in search of a safe/clean place to board her for this long duration. We ended up on the Puppy Cottage blog and reading the testimonial from Elena and Max. We called the next day and thanked God there was a place for her.

Lucky was unfortunately not socializing well with other dogs. We were a bit nervous when we sent Lucky on the first day. Could she adjust well now that there were suddenly other dogs around?

Every morning both of us would go to our office and log on to the web cam to see how she was doing. We were both so happy when we saw Lucky playing with other dogs and it seems that she has a thing for Golden Retrievers. We then felt rest assured that she will be fine.

Another thing that we notice was when we visited her on weekends; her fur was shiny and soft. My husband has always disagreed with my amateurish way of grooming Lucky due to this one attempt where I kinda over did it. Hence, we decided to leave it to the expert and we are so fortunate that we could still now send Lucky to Puppy Cottage for grooming.

Lucky now enjoys her new house. There are changes in her after her stay at Puppy Cottage.. She is now not that nervous when she is around other dogs. We also saw another side of her, where she is really protective over her loved ones…She doesn’t normally bark but now, she’ll let us know when a stranger is at our front gate. I guessed she picked that up from there as well (If you visit Puppy Cottage, you’ll understand what I mean).

Thank you again to the crew and fellow occupants of Puppy Cottage for taking care of Lucky and making her stay a pleasant one.

-Fabian & Willa-

p.s: Attached is a picture of Lucky and her new partner in crime Count Dooku



Disclaimer: Letter and Picture posted are properties of Lucky's owner. You may not alter, transform, or build upon this work before obtaining their permission.

Testimonial from Charlie Parent - Richard and Laura Miller

Hi Puppy Cottage,

For the two months you looked after Charlie while myself and Richard were back in England, as well as all the times beforehand when we were on holiday etc, we were always so happy to leave her in your capable hands and felt safe in the knowledge that she would be looked after with proper care, love and affection. Being away from Charlie for ten weeks was so hard for me - I watched her on your CCTV service once but this made me miss her even more!! But I knew that she would be fine with you guys and enjoying her stay with you.



For anyone that is looking for boarding or grooming services in KL I cannot recommend Puppy Cottage highly enough. All of the dogs that you look after are so happy to be in your care and treated just like family pets.



One thing I will always remember is when we dropped Charlie off to stay with you for almost three weeks while we returned to England for a holiday in 2008. At the time that we left her Charlie was receiving medication and treatment for her skin and coat - Pugs are prone to skin problems and her coat was suffering terribly. We felt so guilty leaving her but were at the same time happy that she was staying with you guys where we knew she would be watched over carefully. We were confident that you would make sure that she was given her medication and oitment as prescribed by the vet and would let us know if there were any problems. When we collected Charlie from Puppy Cottage we were delighted to see that she had totally recovered and her skin and coat were in the best condition ever! This really is a credit to all of the staff at Puppy Cottage that you really do care about the welfare of the animals and listen to the owners and their concerns.



I think that Charlie's time with Puppy Cottage has benefitted her in that she did not get to meet other dogs a lot - there were no other dogs in our apartment block etc - and therefore she got used to being in the company of other dogs. Ryan I am sure you will remember how scared Charlie was the first time we left her with you way back in 2008 and seeing the pictures of her playing with Suki and Nila were just wonderful - we have you guys to thank for enabling Charlie to mix with other dogs without being frightened.

Lastly we have to thank you for introducing us to Dr Karu who organised all of Charlie's immigration requirements. Without your help we would have never been able to get Charlie back to the UK so both myself and Richard would like to say a huge thank you to all of you at Puppy Cottage for all of your help and support over the last two years.

Myself, Richard and Charlie wish you guys all the best for the future and will always be grateful to Puppy Cottage for looking after Charlie so well for us during our time in KL.

Thank you again

Laura, Richard and Charlie

Disclaimer: Letter and Picture posted are properties of Charlier's owner. You may not alter, transform, or build upon this work before obtaining their permission.

Puppy Cottage's Testimonies

Following are testimonial from our beloved customers:

Boarding Customers:

Nila Letter to All Her Friends

Testimonial from Nila's Parent - Max & Elena

Testimonial from Charlie's Parent - Richard & Laura

Testimonial from Lucky's Parent - Fabian & Willa

Testimonial from Harley, Pickle and Ruby's Parent - Jojo Struys

Testimonial from Tommy and Chewy's Parent - Vijay & Vivien

Testimonial from Modjo's Mom - Sherin

Testimonial from Rosie and Raya's Mom - Barb Morris

Testimonial from Charlie's Dad - Dave Crane

Testimonial from Fatty and Denny - Andy Dawkins

More on Testimonial

Testimonial from Nila Parents - Max & Elena

For the 7 months you looked after Nila while we located from Manila to Melbourne you guys took fantastic care care of Nila and I have to admit, we have not been able to maintain her coat to the same condition as you had it when Nila arrived. I guess that's a trade secret...

For anyone looking at using Puppy Cottage's services, I can with complete confidence tell you that during the 7 months that our poodle x cocker spaniel was boarded at Puppy Cottage she was provided the best care possible. This was a great comfort for us during a time (relocating) that things can be very stressful. Puppy Cottage gave us peace of mind that our little princess (Nila) was being taken good care of and most importantly, being loved by the team at Puppy Cottage.

Prior to meeting Puppy Cottage, we were concerned about how Nila would manage without us, considering she had never left our side for more than a couple of hours before. We looked at a few boarding facilities but most seemed very clinical. A good friend of ours had previously given us some very sound advice and that was the importance of dogs who are being boarded for long periods, to experience regular human interaction, rather than been left alone in a cage. My wife found Puppy Cottage and was impressed with the fact that all the people working there also had dogs and seemed to be very passionate about caring for them.

After 3 months, my wife and I traveled to KL to visit Nila and this was the first time I was visiting the facility. I was impressed with the way that Puppy Cottage encouraged iteration with the dogs even allowing them to roam into the shopfront. All the dogs were excited to see us and especially our Nila.

As we had not seen Nila for a while, we took her to a local park, she seemed very relaxed and was in great shape. When I took her back to Puppy Cottage that night I was very impressed to see that Nila couldn't wait to get back inside and was very happy to see Puppy Cottage team member after not seeing them for most of the day. This gave me great comfort seeing that Nila actually liked staying at Puppy Cottage and wanted to be there.

During the period that Nila stayed with Puppy Cottage, they also looked after her quarantine requirements with the assistance of Dr Karu. This included vaccinations and regular blood tests.

Puppy COttage's team did a great job in managing Nila's transport requireents back to Melbourne, they ensured she was comfortable in her cage, provided her favorite toys, blankets and even rigged up a water bottle to ensure Nila had edequate water for the entire flight. They also trained Nila to drink from the water bottle weeks before the flight which indicates how thoughtful they are.

If you need any other information, please feel free to contact me through Ryan.

P.S. the only problem we have now is that we can't find a service as good as Puppy Cottage in Melbourne for Nila's grooming....

--
Max Tennant & Elena

Disclaimer: Letter and Picture posted are properties of Nila's owner. You may not alter, transform, or build upon this work before obtaining their permission.

Nila Letter to All Her Friends

Dear Friends,

Well things are OK in this new place I'm staying at but it's not as good as being with you guys. It's kind of strange because there's lots more dogs here than Puppy Cottage and they don't let us play together. Not even Elena and Max are able to touch other dogs here. We have what is called a run, with a kennel at the end and inside the kennel, there's a wooden bed and blankets. I like to keep my cotton knot inside the kennel with me when I sleep.

The weather here is different, on the second night I was here it was 8c, but my kennel was kept warm with a red light, I was very tired after the flight, so I slept a lot. The visiting hours are very strict here, so Max and Elena have not been able to see me all the time, but last Monday Max took time off work to see me. Unfortunately, he brought shampoo and conditioner with him and he even had a brush. After we played with the green ball for a while, Max washed me. He tried to bush me, but I was still wet and the visiting time was over.

Max came back today to finish brushing me, it was great to play with the ball again and we started doing activities with obstacles. He tried to hide the ball in a tree, so I showed him how well I can jump and jumped into the tree. He took a picture of me in the tree. He then started brushing me again, because no one brushes me here, not like at Puppy Cottage anyway. I don't think Max is as good at brushing as you guys, so when he put me on my back, I kept wiggling. I have a lot of knots, well you know what my fluff is like right?

I really miss you guys and I miss the team and pals I used to play with. The guys here just bark a lot, but not like we used to bark at the customers in Puppy Cottage, actually I miss the people that used to visit us all the time.

Apparently, next Monday I'm going to get a haircut. because I don't get groomed every day like I did at Puppy Cottage, it will be better that I have shorter hair, that way when I play on the grass, I won't collect so much flora anymore.

I miss you guys and attached is a picture of me on the tree.


If you all have miss the earlier Parts of Nila story in our Cottage, please click on the following:

Click here for Part 1.
Click here for Part 2.
Click here for Part 3.
Click here for Part 4.

Disclaimer: Letter and Picture posted are properties of Nila's owner. You may not alter, transform, or build upon this work before obtaining their permission.