When we decided to
relocate from Kuala Lumpur to Bangkok we knew we would have to leave our two
pugs in KL for an extended period of time.
We knew they would be
well taken care of at The Puppy Cottage as we had previously used Ryan’s services
for the past 3 years when we took our vacation.
The dogs were always
excited to see the staff and were very comfortable in the surroundings and
being able to socialize with the other dogs.
Due to numerous delays
the dogs were in Ryan’s care for three months. During that time our female
developed a urinary infection which is quite common for her. The staff
consulted with a vet and took care of this promptly and upon collection she was
in fine health.
Our male pug is a very
fussy eater and again Ryan and his staff were up to the challenge and added
some soft food to get him to eat.
Due to work
constraints we were unable to spend a lot of time in KL to organize the export
paperwork and government vet checks and once again Ryan came to our rescue and organized
the whole thing for us. He was even prepared to organize the transportation
however due to Pug’s being brachycephalic all of the airlines would not accept
them as unaccompanied cargo. But again this didn’t stop Ryan he offered to
organize transport and have them delivered by road from KL to Bangkok.
Eventually we managed
to get them accepted by Thai Airways to travel with us as excess baggage and
made the trip to KL on Saturday 9th Feb 2013. After visiting on
Sunday morning we knew we had made the right choice to leave the dogs under The
Puppy Cottage care both dog’s looks so healthy and didn’t seem to have any ill
effect for being there for so long.
On Monday morning we
had to call on Ryan again to go the extra mile by opening his shop early so we
could make it to the Airport on time to catch our flight to Bangkok. Even
though it was early both cages we ready and water bottles were filled with
water ready to go.
It is not often these
days to find such good service but The Puppy Cottage Team is the exception
always ready to go the extra mile.
Our most heartfelt
thanks to Ryan and all the staff.
Andy & Daisy
Dawkins
P.S. A big WOOF from
Fatty & Denny as I am sure they would agree.
